Terms & Conditions

By using the Deo-Gratia Healthcare website, you confirm that you have read, understood and agreed to these Terms and Conditions.

These terms apply to all visitors, customers, account holders and other persons who access or use our website and services.

Additional terms may apply to particular services, promotions, bulk purchases or transactions. Where additional terms apply, they will be communicated to you before the relevant transaction or service.

You may use this website only for lawful purposes and in accordance with these terms.

You agree not to misuse the website, interfere with its operation, attempt to gain unauthorised access to systems or accounts, introduce malicious code, or use the website for fraudulent or unlawful activities.

We reserve the right to restrict or suspend access to the website where we reasonably believe that these terms have been violated or that the security of the website, business or customers may be at risk.

We make reasonable efforts to ensure that product descriptions, images, prices, specifications and other information displayed on our website are accurate and current.

However, product images may differ slightly from the actual product due to photography, lighting, screen settings, packaging changes or manufacturer updates.

Product availability may change without notice. We reserve the right to discontinue, limit or modify the availability of products displayed on the website.

When you place an order through our website, you are making a request to purchase the selected products at the displayed price, subject to availability and these terms.

An order acknowledgement or confirmation does not necessarily mean that the order has been finally accepted. We may contact you where additional information is required.

We reserve the right to refuse, cancel or limit an order where there is an error in pricing, product information, availability, customer information, suspected fraud or another legitimate business reason.

If we cancel an order after payment has been received, any eligible refund will be processed using the applicable payment method or another appropriate method.

All prices displayed on the website are stated in Nigerian Naira (₦), unless otherwise indicated.

Prices may be changed from time to time. Any price change will not affect an order that has already been successfully accepted and paid for, except where required by law or where an obvious pricing error has occurred.

Online payments are processed through our designated payment gateway. You agree to provide accurate information necessary to complete your payment and transaction.

An order is not considered successfully paid until the payment has been confirmed by the applicable payment system.

We aim to process and dispatch confirmed orders within the applicable processing period communicated to the customer.

Delivery times may vary depending on the customer's location, delivery partner, product availability, public holidays, weather, traffic and other circumstances outside our reasonable control.

Customers are responsible for providing accurate delivery information, including their name, telephone number, address, city and state.

Delays resulting from incorrect or incomplete delivery information supplied by the customer may not be attributable to Deo-Gratia Healthcare.

We want customers to receive products in satisfactory condition. If you receive an incorrect, damaged or materially defective product, please contact us as soon as reasonably possible after delivery.

Certain products may not be eligible for return or exchange for hygiene, safety or regulatory reasons, particularly where the product has been opened, used, altered or removed from its original sealed packaging.

Where a refund is approved, the amount and method of refund will depend on the circumstances of the transaction and the applicable payment processing arrangements.

Information appearing on this website is provided for general informational and product-description purposes. It is not intended to constitute medical diagnosis, treatment or professional medical advice.

Customers should read product labels, packaging, instructions and warnings before using any healthcare, personal care or related product.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about whether a product is appropriate for you, consult a qualified healthcare professional before use.

Do not rely solely on information contained on this website when making decisions about your health or medical treatment.

When you use our website or place an order, we may collect information necessary to provide our services, process transactions, communicate with you and fulfil orders.

We take reasonable steps to protect information entrusted to us and to use it for legitimate business and service purposes.

Your use of the website is also subject to our Privacy Policy, which explains in greater detail how personal information may be collected, used and protected.

Unless otherwise stated, the content of this website, including text, logos, graphics, photographs, designs, page layouts, branding and other materials, is owned by or licensed to Deo-Gratia Healthcare.

You may view and use the website for personal and legitimate shopping purposes. You may not reproduce, distribute, modify, publish, commercially exploit or otherwise use our content without appropriate permission.

Product names, trademarks and other third-party intellectual property remain the property of their respective owners.

We take reasonable steps to maintain the availability, security and accuracy of our website and services. However, we do not guarantee that the website will always be uninterrupted, error-free or completely secure.

To the extent permitted by applicable law, Deo-Gratia Healthcare will not be responsible for losses resulting from circumstances beyond our reasonable control, including internet failures, payment gateway interruptions, delivery delays, technical failures or events outside our reasonable control.

Nothing in these terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

We may update these Terms and Conditions from time to time to reflect changes to our services, business practices, legal requirements or website functionality.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means that you accept the updated terms to the extent permitted by applicable law.